Ok, so an OLED purchased a few months shy of2 years ago is displaying burn in.
To be fair, the customer has news on the TV all day long and watched movies at night. The news station banner at the bottom of the screen is what’s burnt in.
After speaking with LG I was told to put the TV into store mode and let it do it’s thing to clear the screen. I’ve done this process a few times while running a static screen for 15 min in between each time. Retention is still there which leads me to believe it’s burn in. Has anyone else had this problem and have any tips.

I believe this to be common because the latest models include pixel refresh and screen shift built in.