On January 4, 2018 at 10:24, sirroundsound said...
"ONE referral so far that I can remember."
Are you asking for referrals or just assuming they will give them.
People are funny that way.
I have a few high profile clients that I would not expect anything from. They want / expect good service and pay for it. When they want anything new, they call, I install and they pay. Very straightforward relationship, heck I rarely see these people mostly deal with house staff or their assistants.
All other clients get the occasional reminder that referrals from people like them are my best form of advertising.
If you use anything on line where you can have customer reviews, send them a link to fill out a review, or even go on line while you are with them and help them fill it out. Saves them getting emails later. An on line review is better than nothing at all.
Nope. Never asked. I will have to change that.
Also, no forms for referrals or feedback/review. That's going to have to change as well.
What do you guys use? I don't use Angie's List because none of my clients have ever heard of her. Should I use that anyway just to get published review that I can then use on my website or should I use simple email request?
I'm having my website redone. Should I have a form on there to ask for feedback? Should I offer incentive for getting it done (and if so, what)?
