Don't know if this helps but....

I live in NY and had a full carry in NY and PA. It came time to renew in PA and they give you phone number to call. Tried calling for weeks and no one would ever pick up.
In my mind I pictured barney fife with his feet up on a desk taking a nap.
Needless to say it lapsed because I wasn't able to renew.

I will be doing the 'utah' permit, which I was supposed to do about 2 years ago but got sidetracked, but im now getting that going again.