They definitely could and should. The policy basically throws dealers under the bus and creates negativity towards us. The simple fact is I and pretty much every dealer like me is simply not set up to take tech support calls. I'm sure you can handle it, but others who boasted about their engineering degrees and computer savvy have come in and asked how to do some pretty remedial tasks. It's not about difficulty and more about training and experience. I do feel bad for those that get caught in the middle, but I myself just have to bow out after the influx of people that felt the need to go on the attack for simply doing my job while I was going above and beyond to help people here as well when I could.