I've had a couple of these incidents. While I don't like it, I'm afraid it is a sign of the times -- the temporary sale. "Try it. If you don't like it, send it back." Too many people abuse this. I've seen customers order several similar items, pick through the pack, and send all or all but one back. For very large operations this approach might be cheaper than supporting a retail operation, but small fries get stuck with too many half new items. There are operations that specialize in reselling these returned items as "factory renewed".