I just had a thought...Here are a few statements that I think we'll all agree with..

1.  Sonos is a really good product.
2.  Sonos has really good hardware designers.
3.  Sonos has really good software designers.

So, how did this happen?  How is it that a app that frustrates a lot of people actually made it to prime time?

Here's my thought on it.. Maybe they purposely made the app a bit more confusing so that users would try and start using Alexa?