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Original thread:
Post 26 made on Monday December 4, 2017 at 12:21
Ernie Gilman
Yes, That Ernie!
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December 2001
30,104
What confused thinking they show!

On December 4, 2017 at 08:03, andrewinboulder said...
Found this response from Sonos regarding this complaint:

Message from Sonos technical support:

I understand that you are having some issues with finding your music in Pandora. So Pandora...

"So" starts a sentence when you want to explain the results of what you just mentioned. This happened, so that happened. The writer is saying that Pandora did something because you are having some issues with finding music. This is totally untrue and it's confused eighth-grade writing.
...recently updated what they give us to include in the app and unfortunately that includes the inability to organize the station alphabetically.

Here the writer says that Pandora gave us (Sonos) the inability to etc. In other words, there's something like an "inability" file that they sent out. NO. They took away the ability, they didn't supply the inability!
This is something that is out of our control and something that Pandora decides and controls.

Well, as the complaint has been, things cannot be made alphabetical.
With this change though they have allowed Pandora listeners to control Sonos directly from their app which does allow you to organize them alphabetically.

Wait! You just said it's out of your control and can't be done!
Simply download

I've found over the years that EVERY time someone starts the description of a solution using the word "simply," they're about to leave out several crucial steps!
...the latest version of the Pandora app, start a station and hit the "cast" button to play to your Sonos speakers. Here is a guide about this new feature. [Link: sonos.custhelp.com]

That was really strangely written. It can't be done. They took it away from us. It's out of our control. You can't do it. Here's how you do it.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw


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