That is my main gripe about this industry. The first thing that you tell a customer is that you can not match Amazon or on-line pricing. They say they totally understand. You drive out to their house, often at night, and sit down and talk to them about what they want, figure out what works for them and send a proposal to them.

The first thing they say is "I can buy that TV set for $200 cheaper on Amazon." I know that the business is changing and we all have to adapt but it gets hard to sell and install products today because of the lack of profit and selling them and the lack of quality control of the manufacturers.