My experience when calling has been about the same as everyone else here.

However, I find the OVrC support is lacking. I had an install that I used 3- 48 port POE switches. Install completed mid August and the switches connected to my account.

Fast forward to when they had a server leak or whatever it was in mid September, I no longer have access to those switches. All of them say not connected to cloud.

I've tried disabling and enabling cloud service and also rebooting them. Nothing will make them connect.

Support keeps telling me it's my router or firewall settings. I keep saying they connected when installed and stayed connected until this leak. I also keep telling them that the network hasn't changed since install.

Now my emails/issues are being sent to someone else for review. Let's see how long I'll have to be dealing with this until its resolved.