Can we stay on topic this time kids.

Nothing has improved since the first thread (5 months ago)

I started this latest round last monday 10/2 when I had a bad product. I was onsite and had other things to do but I stayed on hold for 10 minutes or so with no one picking up and then I chose the option to be called back.
That was 8 days ago, still waiting on that call.

Since then I have called at least 2 other times possibly 3 but definitely 2 I know of.
Once I was on the hold pattern for 7 or 8 minutes and gave up.
Then I called again today and was in the hold tree for about 20 minutes.

Are you f**king kidding me snap!?

This started about a year ago and I was told the typical spin bs, 'well we're growing and we are training new tech support personnel but that takes a little time'.

It's well past excuse time, WELL PAST.....