I can imagine that some data resources are only available on the local network, wired or wireless. If the kid does not have access to these resources, how is he expected to be able to complete assignments?

A visit to his faculty advisor or department head should result in the application of a little "heat" to the IT department. And, as a paying customer, you should be able to apply a little "heat" too.

If you are an alum of this school, the alumnae association is another "heat" vector that can be explored (especially if they think that you might contribute).

Finally, how well connected is the kid? I was on excellent terms with my professors, most of whom were politically well connected. If I needed some "heat" I knew where to find a "torch".