I have a client that has an Apple TV 3rd generation in a closet.
Both the Apple TV remote and the URC remote were working fine until the client interrupted my service call and got Apple Support involved in a password issue she had and during the call they reset the Apple TV. She always does shxt like this where I come out for one thing and she interrupts me to fiddle with something else in the system but usually I don't mind and bill her for my wasted time. This time Apple TV stopped responding to either remote. The white light flashes on the Apple TV using either remote but nothing changes with the screen saver on the Apple TV.
I'm thinking it's a pairing issue that may have occurred when the client played with the Apple TV.
In all my years with installing A/V I've never had this issue so please don't flame.

Thanks!