On August 13, 2017 at 07:36, highfigh said...
If a Roku has no connection, it would show that.
Thought so, wasn't sure. Doesn't getting stuck above 0% prove connection to the internet?
If you're not onsite, do you ask that your customers do a speed test? If not, why not? It's not difficult and it can save you a trip.
I was not onsite and I did exactly that. She found it too difficult to try. Plus I need to update myself to be sure the speed test is not one of those that's biased to show ISP as faster than it really is.
It's not hard to go into the Roku's menu to see if the wireless connection is good or bad- walk them through it. Also, rebooting is a good tool.
It's not hard but I don't have the Roku so I can't see the steps she'd have to take. That's a formula for getting it wrong.
Sometimes, NetFlix is slow because their network traffic is excessive. That's their story and they're sticking to it.
Yeah, I know.
Thanks for the help.
