On August 12, 2017 at 23:14, Ernie Gilman said...
A client has a Roku 4 and watches Netflix. She's got a wifi connection.
Right now it's stuck at 25%... I neglected to ask what she was trying to watch.
Anyway, 25% tells me she's got some kind of internet connection. Otherwise I think it would stop at zero. I know this is hardly any information, but any hints? Any quirks that Netflix is trying out on us today?
Incidentally, at another client yesterday, Netflix had no audio until I hit PLAY on something. Then the audio was normal. This was on a Sony BDPlayer. Any ideas on that one?
Thanks.
If a Roku has no connection, it would show that.
If you're not onsite, do you ask that your customers do a speed test? If not, why not? It's not difficult and it can save you a trip.
It's not hard to go into the Roku's menu to see if the wireless connection is good or bad- walk them through it. Also, rebooting is a good tool.
Sometimes, NetFlix is slow because their network traffic is excessive. That's their story and they're sticking to it.