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Original thread:
Post 11 made on Friday July 14, 2017 at 14:15
2nd rick
Super Member
Joined:
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August 2002
4,521
It's an inexpensive lesson learned.

Go over and above on the customer satisfaction, deliver the items in question (if you can afford to do so), and apologize for your part in the confusion for not drawing up a revised scope and contract reflecting the changes and omissions that she requested.

Then change your policy to *always* draw up a revised scope before your contracts are signed, reflecting the every one of the changes and omissions that the client requested.
Rick Murphy
Troy, MI


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