Post 11 made on Friday July 14, 2017 at 14:15 |
2nd rick Super Member |
Joined: Posts: | August 2002 4,521 |
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It's an inexpensive lesson learned.
Go over and above on the customer satisfaction, deliver the items in question (if you can afford to do so), and apologize for your part in the confusion for not drawing up a revised scope and contract reflecting the changes and omissions that she requested.
Then change your policy to *always* draw up a revised scope before your contracts are signed, reflecting the every one of the changes and omissions that the client requested.
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Rick Murphy Troy, MI |
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