Great thread, and now that it doesn't apply to me, I'll throw out what was successful for me.

!. For those that shop you? Let them, and then tell them you will not install anything purchased elsewhere due to the liability assumed. Yes, small flat panels have become something that doesn't work with this statement, so you must instead have the client sign a document absolving you and your company of any responsibility in the handling of such item/s.

2. Never give free estimates. Never. Bill for that time at your normal full rate.

3. Collect enough of a deposit that ALL materials are covered, and a percentage of your time is covered. Job goes south for any reason, you don't lose your ass.

4, Value your time. If you don't no one else will.

5. Treat people in the manner you want to be treated.

6. Do not over promise.


I could go on and on.....