On May 15, 2017 at 17:48, 3PedalMINI said...
The last 3 times I've called them in the last 6 weeks I've had hold times well over 45 minutes.
1 call for a rogue bad wattbox
1 call for the power sense 12v trigger (didn't work)
1 call for a motorized screen issue.
I don't call TS often but snap has been the worst recently. In fact I don't think I've ever waited as long as I have for TS as I have with snap in these last 6 weeks.
Control 4 has been the best for "large companies" I don't think anyone has as good of support as JAP though.
Their system automatically routes all of your calls to hold and doesn't even put them into the que until you've been holding for 25 minutes. LOL
