Your Universal Remote Control Center
RemoteCentral.com
Custom Installers' Lounge Forum - View Post
Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Original thread:
Post 28 made on Wednesday May 10, 2017 at 11:43
Hasbeen
Loyal Member
Joined:
Posts:
November 2007
5,273
On May 10, 2017 at 10:01, BobL said...
I did try the extras but things like cables were not on it. I am sure it will be fixed. The follow up phone consult is a good idea to avoid some situations. Put it on the website as part of the process that a consultant will follow up to go over all the details.

Once you complete the purchase you're redirected to a page that says that you'll be receiving a call from a representative.  

Regarding the necessary cables, and other miscellaneous like wall plates, etc. They're built into the price...We figured this was the best way to do it rather than complicate the experience with details that a prospective customer may not know how to answer, or may not know what they need..for these types of installs, you can really drill down to almost every piece of equipment required...Sure, there'll be times when additions to labor, etc. will change..The technicians will/can take that up on site..

To answer a few of the other questions from previous posters..

(andrewinboulder)
They're currently dealers for everything they sell on the remotes-plus.com website, however everything on the website has installation included. They don't ship products, they deliver the products on the installation date.

(BradKas)
The backend, is actually very seamless.  Here's how the process works..
1. Visitor purchases product.  (Funds are deposited into business bank account the next day)
2. An email is sent to the customer and remotes-plus.com with date/time and other purchase information,  we're at "pending" appointment.
3.  At the very same time, that appointment is synced into the Google Calendar of remotes-plus.com and the technician assigned.


(At this point, nobody from Remotes-plus.com has done anything, it's all automated)

4.  remotes-plus.com contacts customer by phone. Goes over details. Marks appointment APPROVED.
5.  Customer receives an automated email directly from the backend of the website. Inside that email is a downloadable form for them to print and fill out for WIFI password, and all other logins that may be needed (i.e- Pandora, Netflix, etc)
6. The night before the appointment customer receives an email and a text confirming the appointment the following day.
7. Installation day.

So, that's the entire process.  In short, all these guys need to do is contact and confirm the appointment. The technology does everything else.


Hosting Services by ipHouse