On May 9, 2017 at 16:35, thecynic315 said...
.... link on that page was a pdf of the Roku 3 manual. Now, yeah not the same model but since I have experience I know that the 3 and 4 are similar enough that the info will still work for me.
Since one of the major technical differences between those two models, is the audio capability and connections - the menus in the audio sections are where the most differences are at.
But I get what you are saying.
Having been down this road with customers hundreds (or even thousands) of times (as I'm sure many of us have); it is usually futile to try and walk a customer thru a menu system over the phone. Time to charge a service call.