On May 4, 2017 at 03:23, Brad Humphrey said...
Don't mean to derail but... You did everything right and even went way above & beyond to please the customer, on something that was not even your fault.
That was 'not' a good customer to begin with, you just didn't know it at the time. Dude was a dick in disguise. You really didn't lose anything.
Sonos is the dick in disguise. F that outfit.