It's all good in the hood. No HDMI handshake issue anymore and everything functioning well. I did not have to do any reprogramming it turned out that the remote was working fine I just had bad intel.

This was a good exercise for me though as I understand the complexities of HDMI a little more about how it communicates.

The Harmony remotes works well and the customer is very happy and yes it was easy to program.

Thanks for all the help. Peace!