On April 9, 2017 at 17:05, thecapnredfish said...
Like to stick my nose in. Hold on stop there. Customers wireless is slowwwww. Wired is fine. Notice a power inserter in coax like for an amp. I know this is wrong power pack for current amps in our area I have spares because I collect them. Swapped it and speed corrected. I know improper power pack causes forward snr and signal issues for cable CPE. Could modem detect this rf issue and curtail speeds or WiFi performance. I know they go into partial service mode with poor rf. Maybe keeping voice active. You guys know any more about this?
I could see this being a problem if it was leaking RF, but otherwise, I haven't seen or heard of it. Did you disconnect the power while you were making the new connection?
Is this a modem/router or separate pieces? If separate, try putting some distance between the two. Also, try using Inssider or some other took for RF spectrum analysis to see where it's strongest.
