OT...

I received a call from a stranger today where both of told the other that it is I.

The conversation...

PNC:Hello is this Mr. Burks?

ME:Who are you and what are you calling about?

PNC:This is James from PNC. Once you verify your mailing address i can provide you with more details.

ME:I understand that if i called you then the burden of proving who i am is on me. But since you called me you should know who you are calling. What are you calling about.

PNC:Sir i am just trying to do my job. Please confirm your street address.

ME:A stranger calls me and tells me to give him my personal details about a bank account and you expect what? You do realize that this is exactly the opposite of all of the anti-phishing advice that everyone is giving?

PNC:I told you who i was and where i am calling from.

ME:OK then i AM Mr.Burks and i am at home. Now you have exactly the same amount of information about me as i have about you. Remember...you called me. I don't have a reason to contact PNC. Does PNC have a reason to contact me? If so what is it?

PNC:I am just trying to do my job. I am following procedure.

ME:Your procedure is flawed. It needs to be corrected.

PNC:Have a great day sir...click.