Thanks for insinuating we do not go with an intuitive layout.

I am not talking about simply turning stuff on and off. But features. I had a client call me once because he said that his cable was not working. All he would say is that he keeps trying to watch TV and cannot get it to work. He was not able to elaborate, so I scheduled to go out there and meet with him. This was actually the first time I met him, only ever dealt with his wife. Anyway, his issue? He did not know how to use the DVR functions and had set some things to record by pressing record on the remote, but didn't know how to get to the recording shows. I match the DVR button labeling to whatever the OEM remotes say typically, which in his case said DVR. He knew how to do this on the OEM remote because it is green, but never paid attention to the labeling.