On February 28, 2017 at 14:54, Ernie Gilman said...
Well, maybe. It's possible for the client to do something stupid every time they turn the system on that you won't do when you turn it on. It might just work for you! Then everyone is puzzled because nothing seems to be wrong.
I always have the client turn on the system, doing one step at a time. I've seen some amazing things.
(Once I programmed a Marantz RC5200 to work a guy's over-bed projector OR his slide-out platform 35" TV. I showed him that he could do one thing or the other. I dropped by one day and he had both working, which I DID NOT program it to do. But it did it anyway!)
You are talking about training a client. I am talking about troubleshooting. Once I go through the system and ensure everything works properly, I can then retrain the client. Upon arrival, I always ask what is the system doing, and when. I then start by focusing on that aspect of the system. Basic troubleshooting. Imagine someone bringing their car to the mechanic and says "Whenever I drive, I cannot see out of the windshield" and leaves it at that. The mechanic would be dumbfounded and drive the car, no issues. Take the customer for a drive, and no issue. Clients gets in car to leave and never takes the car out of reverse and drives backwards. Use the system properly (as trained to use it), and it will work, barring defective equipment.
