Client altered a system that had been stable for years, because client figured this stuff was easy I guess, or cheap, as I believe.


Client removed old RPTV, used a tilt wall mount purchased somewhere, dropped a HDMI cable down through the old power pass, and connected everything up.

Of course clients remote no longer worked, so the client "had" to call me.

Said client mentioned, that he had tried manually getting the system to work without success, since he could get sound but no picture.

I go, program the remote, fire the system up, and get no picture.


Client had mangled the end of the HDMI cable when client put the mount in full tilt.



Client not only paid for the programming and a service call, but a nice new cantilever mount that allowed for the needed tilt.

DIY client can be great...LOL