On February 25, 2017 at 08:28, goldenzrule said...
The proper form of troubleshooting, no matter WHAT the client says is to turn on the system and observe what the issue is, as I did. From there, move on to normal troubleshooting steps.
Well, maybe. It's possible for the client to do something stupid every time they turn the system on that you won't do when you turn it on. It might just work for you! Then everyone is puzzled because nothing seems to be wrong.
I always have the client turn on the system, doing one step at a time. I've seen some amazing things.
(Once I programmed a Marantz RC5200 to work a guy's over-bed projector OR his slide-out platform 35" TV. I showed him that he could do one thing or the other. I dropped by one day and he had both working, which I DID NOT program it to do. But it did it anyway!)
