Have a client that has been having HEOS issues. "During Superbowl the Home Cinema soundbar started playing classical music!" "Its not working, and very glitchy".

I keep asking if he has the 2 zones grouped and hes not sure what that means but nobody touched it. Finally sends me a screen shot of the app and both zones are named the same thing. Kitchen.

The myriad of ways a client can jack something up is staggering.