On February 11, 2017 at 19:49, lippavisual said...
I've started to video record how the system works when you select certain things from touch screens, keypads, remotes, etc.
Then put it in my Dropbox and send the client an email, with read receipt, and have them click the link to download. That and telling customer to reboot X device has certainly stopped the " I don't know how this even works" line.
Thought it would be a good idea to create a video of the device itself with "touches" shown, turns out that its a couple hundred dollar endeavor or jail breaking. May be worth the couple hundred dollars.