On February 11, 2017 at 01:51, Glackowitz said...
She threw a huge fit called her husband who came home immediately and asked us what was going on, she explained what the tv used to do and that it didn't work anymore....he started laughing and told her that would always turn on the tv and select the input with the tv remote when the gate button was pressed.
He then divorced her for taking him for granted.
On February 11, 2017 at 10:34, sirroundsound said...
You can go over how a system works and tell them everything they need to know, but they won't actually be listening.
You can guarantee that that approach won't work.
Most people can't retain multiple sets of multiple step instructions, even if it's all very simple. You need to AT LEAST put the remote in their hands and ask them what they want to do, then tell them step by step what to do while THEY DO IT.
It's important to drill into their heads to think "what do I want to do" before they start pushing buttons.
You can write everything down in a nice document, but they won't read it.
Don't bother unless you need a reminder. Have them call you when they can't figure it out, and then step them through it. THINGS ARE LEARNED MOST EFFICIENTLY AT THE MOMENT THAT THEY ARE NEEDED. It's sorta like the idea that the prospect of death focuses the attention quite sharply.
They will only call you and once you have "fixed it" and shown them again how to use something, they will claim you never told them that before.
Others have suggested that we present invoices with the charges totally discounted. Show them the invoice you gave them when you re-taught them before.
