On January 30, 2017 at 22:50, 3PedalMINI said...
NEVER EVER EVER EVER deploy a system with a client sitting there. I understand that sometimes this maybe tough to kick a client out of their own room but in the mingst of excitement (for the client) and a billion questions and you trying to be polite it's a recipe for disaster. I know this was not your fault at all, but firing it up for the first time usually means setup and firmware upgrades...easy to miss a setting when the client is blabbering. Not to mention the possible DOA or bricking issue. Not only does the client wonder if he bought the right product, but if he chose the right installer. It's totally BS I know, but it's just the way people think.
You 2nd mistake was using a pioneer. Sorry but they are crap.
Shocking snap treated you the way they did. Usually when it comes to stuff like this they are good. Makes me wonder if they are starting to clamp down on returns and advanced replacements due to the re organization and growth of the company...
If this industry, manufacturers like pioneer etc actually had to pay for our time to deal with the BS failed products we deal with can you imagine the 180 in product quality we would see. I like many others are completely burned out because of the BS we deal with. I wish cedia was worth a damn and actually advocated for this
Ya i hate these situations. Both the client and his wife were home and as this is happening I am sitting there thinking to myself lovely. Now this guy is going to think exactly what you said.... did he buy the right product... is he second guessing his installer now.
I am sure snap will handle it better when I call in the morning and tell them I am now sitting at about 6 hours now and it is still stuck at 70%. Come morning time i'll be over 14 hrs.
Used to use denon as my go to brand and had good luck in past but hearing horror stories. Trying to decide what brand I want to focus on going forward. I keep hearing yamaha is a good bet. For this particular install this receiver spec wise fit the bill perfect. But i guess it wasn't so perfect after all.
I guess shame on me perhaps... i should know better and expect these kinds of issues. It's unfortunate that you have to plan for this kind of stuff but seems nowadays you do. Should have played with a new brand on my own time in my own home before putting it to use in the field. Of course even if I did that I could still have be ok at home then had a random issue in the field, ya just never know.
I had an error code of 0 -82 when trying over usb. No clue what the hell that code is. Can't find a listing anywhere online.
-update.... Snap took care of me this am. yay!
Last edited by gerard143 on January 31, 2017 09:07.