On January 17, 2017 at 20:28, Lyndel McGee said...
When you open up installed features, does it show anything from philips (PEP2 or PEP3)? I am wondering what it is trying to back up.
Finally, do you have under Services the 'Pronto Data Server' or 'ProntoDataServer'? This is a Win32 exe that serves up the connectivity for MyDatabase.
If you do, consider killing that process prior to starting the install.
Many thanks for the help. I think I need a little more detail on how to check both of the things you mention here.
Open up 'installed features'.... where?
Where do look for 'services'?
Thanks