I have an issue with an 4th gen Apple TV. Unfortunately it is the first one I have tried to install as well. I've been doing Roku for the last year or so due to the 4k options, Apple must have missed that memo. This client has apple phones and lots of pics so airplay was the way to go.

I can't even get to the main menu. It seems stuck on a screen saver of San Fran or Cupertino or someplace. The apple is plugged directly to a Samsung 49KS8000. I tried to do the setup with customer phone and that was quirky at best. What's the deal with "Hold the phone close." I'm assuming that's for Bluetooth. To borrow from Ernie, close to the Apple, on top of it, close like in the same room or house? Plain stupid...

But I still have to fix it and make it work. I did charge the remote for a bit too, that didn't do anything either. Any thoughts?? Thanks!