If their WiFi is flaky at all, life is gonna suck. I went to Savant training and the guy had major problems with it because he didn't make sure to set up a good network connection and personally, that didn't impress me.

I would tell them to return it because it's not compatible with what they already have and because it's not flexible WRT buttons and operation. It's really made for MDUs and simple single room systems. It's a nice looking remote, but it's not flexible, at all.