I started my business in 1986 when I was 25, still going strong. We don't have any jerk clients. Why? Because we fired them. And I trust my two sales guys to walk away from any new prospect if they get a bad feeling.

Could we be a larger firm if we took on any and all customers? We did that at one time, in fact we had 35 employees a dozen years ago. Never again. Life is too short.

I'll respond to a client's email at 9, 10, 11pm, if I feel like it. Or I'll respond in the morning. Most know we have an emergency line as well.