I am older than most of you all, except Ernie. This year I have been in business for 39 years. I have read this thread and can totally relate to all the posts.

The hardest thing that I have found is keeping a positive attitude towards new customers. 90% of the people who call us are normal decent people. The problem is the other 10% that are just looking for the cheapest price and those are the same ones that complain the loudest when there are any problems.

I have two sons who are going to take over the business once I step away and I always tell them "choose your customers...not everyone is a good customer".