| Post 39 made on Tuesday January 3, 2017 at 15:28 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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With all but the jerkiest of people, it might help to set up a system I've found very useful: preset priority of communication.
If you need me NOW, phone me.
If you need an answer today or soon, text me.
If you would like some information when I can get to it, send me an email. I promise to reply in full, phoning you if you'd like.
See how that starts off seeming really urgent, but ends up at a relaxed place? This makes people evaluate their "need" somewhat, and it has worked great. There are a few clients of a dozen years who call whenever, but they and I know I'm not going to answer after hours and we're all good with that.
And with the jerkiest of people, it won't matter what you do, so consider firing them.
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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