Mac, thats nice in a perfect world, but as I mentioned setting expectations does not work with everyone. You can flat out tell someone DO NOT CALL AFTER 7:00 and they will still call you after 7:00, and after 8, and after 9 and so on. Maybe its different as a small business owner, but when you are the only person responsible for starting your business, building your business, maintaining and running your business, then the 9:00 profane laced tirade in voicemail from someone about something as miniscule as DTV sound cutting out, it gets to you. Maybe not at first, but after years of dealing with the same kind of crap it absolutely does. I don't care what you say, what your contracts say, it does not matter. Some people WILL overstep the boundaries set forth. It is inevitable.