| Post 14 made on Thursday December 29, 2016 at 12:34 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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Yes.
While we have broad experience and will understand squirrely things much faster than the average person, and we already have strategies for solving new problems, new pieces of equipment always require some learning. That means time. If the client chooses the product, he chooses to pay me to learn. As someone here says, I support products that support me. I don't give away my time on a client's whim.
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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