As you see, this is a known issue on this remote. There is no solution. URC won't help and b&k is completely out of business. I really like my Ref 70 processor so I simply downloaded the Partner Module from Crestron and programmed my TPC-8X touch panel to handle it all. I have a near - new AV7.1 remote in the box if anyone wants it. Of course, it does have the RESET problem.