Hello, guys.

I just bought this remote (my first universal) and it successfully sync'd only once. Now I'm stuck with a half-working setup and can't update it. I'm on Windows 10. Tried with a Windows 8.1 notebook and the old online Silverlight tool.

Tried the remote's safe mode, disabling anti-virus, Windows troubleshooting, the weird "disable help" support suggestion, moving to an USB 2.0 port, all of these together... Nothing.

I loved the IR-learning remote experience. Bought it without even knowing it could learn, but it looks like I'll have to return it. Couldn't sync it again after spending a whole day off trying to make it work.

Good thing is it's led me here and your search wizard is amazing. Next thing might be finding an affordable alternative. :)

Thanks for reading. Any help will be much appreciated.