On December 9, 2016 at 23:46, tomciara said...
I have never had the courage to adopt a clearly secondary manufacturer, especially when it comes to a product that is the nerve center for the entire system. Every brand has its intermittents and failures, just give it time. After being in the repair business for a long, long time, I assure you that no manufacturer has escaped the doldrums of repeated electronic failures.
I have worked with a handful of this brand, sourced by clients. They were different, which is not good or bad, and I could not say that they were better sounding.
The biggest issue, will a secondary manufacturer have the resources to throw at an intermittent problem that a Denon or Onkyo is able to? I do not think so.
The final nail in the coffin is the client is three hours from you. That settles it.
Their second home is 3 hours away, but I think it would make a good case for being able to access it remotely. That is, if the ISP's equipment won't be replaced and I can't be there to open the ports for the DVR and anything else that needs it- they were using Ubiquity routers and the one at this house was a victim of the worm, last year. The wife texted me to ask if the network's name was really 'emmer-effer123' (not the safe for work version, either). The next text I received about the place was them asking why they couldn't access the cameras, so I knew the router had been replaced.
This is one of the reasons I'm not too geeked about doing long-distance projects. I'm also at the mercy of others doing things for my part of the job that they may not understand or even care about, like the electrician who used the pull cord in the access hole I created in the wall behind the base cabinet for my cabling, to feed his Romex to the kitchen light switches and dimmers. He continued to locate his wiring near and parallel to mine in other areas and when I explained why that's a bad thing, he said "I wish this was 25 years ago, so I wouldn't have to deal with this stuff". He didn't have much to say when I came back with "OK, but if it affects my cabling and hum or video problems show up, who do they complain to? Me, and he wouldn't be able to do anything to solve it after everything is done and before I get there to install my equipment.
We have an Anthem dealer in MKE, but I don't know anyone in that company.
I hate when people spring this crap on me- he's asking about replacing the AVRs in both places and that means I have to work with equipment that may have idiosyncrasies that show up when I'm not there, or available. Coupled with the fact that losing this customer would be a terrible thing (unless I decide to stop doing this kind of work) and I'm really busy now, waiting for callbacks to get info from the rep isn't part of the plan.
