On December 8, 2016 at 15:51, Audiophiliac said...
If you leave the app open, it times out after 60 seconds, then it takes some time to reconnect....after you press an "OK" button. That is on Android...not sure about the iOS app.
Yes. I checked with my client (again, I didn't set up the iPad, was just watching, apparently not carefully enough) and the app times out even though the iPad stays awake. I've seen the live camera image stay up for much longer than a minute, though! What does Helmut say?
I do not see any way to leave the live video window up indefinitely, waiting for someone to push the button.
If only I could afford to just buy one and work this out! You cannot sit around an wait for it to fail or time out after two minutes, ten minutes, an hour....
The issue driving this is that the client complains that her phone cannot always connect to the Doorbird. 1/3 times she says, it works. The other 2/3 "it just spins".
I wonder what's not connecting, the phone or the Doorbird.
Our Doorbird is wired into the network. The iPad connects by Wifi. When it's connecting, the icon just spins; during that time, when it doesn't connect, the signal strength word goes from Good to Fair to Poor. But is this iPad not connecting to the Doorbird, or Doorbird not connecting to the network, or Doorbird connecting to the Wifi but then not to the app on the iPad? Where do you look for the problem?
FWIW, when we have this problem on the iPad, we have it on the phones too.
I witnessed this first hand. Her phone, which is a Samsung Note 5 I believe, on Verizon, with apparently good cell signal, will just not connect to it sometimes. The signal will show "Fair" or "Poor", while my phone sitting right next to it would stay "Good" throughout (ZTE Axon 7 on TMobile network).
And that's just baffling, though I was recently talking with some company about how their website wasn't working properly and they recommended that I switch to IE! Could be the phone's software, right?
I have tried to explain that there are a myriad of reasons why she is experiencing issues, and likely none of them are because the "Doorbird does not work". Her phone. Her mobile network. Her ISP modem/router/service. Lots of things that could go wonky. We are this close to taking the Doorbird back and giving her money back and parting ways. She is SOOOOOOOOOOOOOOOOO annoying. Seriously.
To the contrary, all of them are because "Doorbird doesn't work." Remember who you're talking to: Doorbird, to her, is one entire system that works or it doesn't. The quickest way to lose communication with a client is to go into details that they don't want to understand.
We still have this happening occasionally, weeks and many visits by the door company after installation.
Anyway, I was hoping Doorbird might come out with a dedicated indoor station. I know they are working on a wireless relay device and a wireless chime and a few other accessories. Maybe they have something in the works.
Thanks for the info.
Hope something I said might help.
