We have a customer that owns several car dealerships. We install a whole house audio system for him. Don't hear from him for a few years and calls and tells us the system has never worked and wants us to come out to check it out. Get there and he again repeats that the system has never worked right and is this covered under warranty since "its never worked right".

I wonder what would happen if I brought my car into one of his dealership two years after it is out of warranty and say that they should fix it free because "its never worked right".