I used UR this past summer, and I have a nutty timetable of events which went on for months, giving them payment info, waiting weeks and nothing, calling them and hearing "we never got payment", for both the deposit, and the final payment. Yeah, not going to use them ever again. The unit worked when I got it back but not worth the aggravation. Not once did they ever try to contact me about its status, I had to chase them.