On September 20, 2016 at 22:33, Mario said...
Casey, if you bill T&M, what's the problem?
Use the 'downtime' to up-sell them on new stuff.
It was 4:00 pm when I arrived at the house, and I had personal stuff I wanted to do after work. Remember, I'm salary. Hanging out with the cable guy after 5:00'does me no good.