Pro Control, which is owned by RTI but somehow mostly separate... anyway, Pro Control Technical Service just helped me out of a jam that I could not work out. See [Link: remotecentral.com]

I've been bashing my head against this problem for several hours (over several weeks) and the Pro Control guy solved it in five minutes.

But back to the subject here: I AM THE DEALER, even though my programming skill with Pro Control is very shaky. I'm not the end user trying to get support. Your problem is a dealer problem, not an RTI problem.