I have a client for whom i installed the Araknis 2 wan router 300 model. They only have DSL. Its configured for Bridge mode. It is constantly dropping off. I sent the logs to Snap. Here is the response.
Thank you for contacting Tech Support. Based on the log events, it appears to be either an issue with the signal line, the modem, or the connection between the modem and the router. There are multiple NSD FAIL events, which is indicating that the Network Service Detection service is unable to ping the gateway address provided by the ISP. There are also numerous events showing the WAN connection going up and down, as well as timeouts when the router is requesting an address from the modem. There are other events within the log to be concerned about, such as the ping of death entries, but it seems the more immediate problem would be on the ISP side.
Examples:
Jul 29 15:42:21 2016 System Log OVRC connect to server success!
Jul 29 15:42:19 2016 System Log application wss://cloud.ovrc.com:443 D4:6A:91:31:87:D8 &
Jul 29 15:42:19 2016 System Log gosn_cloud start WAN1
Jul 29 15:42:14 2016 System Log WAN connection is up : 71.102.130.175/255.255.255.0 gw 71.102.130.1 on eth1
Jul 29 15:42:11 2016 System Log timed out waiting for a valid DHCP server response
Jul 29 15:39:50 2016 System Log gosn_cloud stop WAN1
Jul 29 15:39:47 2016 System Log WAN connection is down
Jul 29 12:11:24 2016 System Log NSD SUCCESS WAN[1]
Jul 29 12:09:48 2016 System Log NSD FAIL WAN[1]
Jul 29 12:08:53 2016 System Log NSD SUCCESS WAN[1]
Jul 29 12:05:30 2016 System Log NSD FAIL WAN[1]
Jul 29 12:04:35 2016 System Log NSD SUCCESS WAN[1]
Jul 29 12:03:06 2016 System Log NSD FAIL WAN[1]
Jul 29 12:02:17 2016 System Log NSD SUCCESS WAN[1]
Jul 29 12:01:42 2016 System Log NSD FAIL WAN[1]
Jul 29 12:00:51 2016 System Log NSD SUCCESS WAN[1]
Jul 29 11:59:26 2016 System Log NSD FAIL WAN[1]
Jul 29 11:58:31 2016 System Log NSD SUCCESS WAN[1]
Jul 29 11:54:27 2016 System Log OVRC connection disconnect!
Jul 29 11:53:28 2016 System Log NSD FAIL WAN[1]
Thanks,
Tyler Jordan
Tech Support Specialist
Tech Support: (866) 838-5052
[email protected] From: David Clinton [
mailto:[email protected]]
Sent: Monday, August 01, 2016 10:44 AM
To: TECH SUPPORT <
[email protected]>
Cc: Lawney Falloon <
[email protected]>
Subject: FW: Internet / Router Log
Techsupport,
I have a client with a AN-300-RT-4L2W installed. His internet speed is currently 5mbs. Down. His network is consistently down. the attached is a log. Can you help?
Thanks,
Dave
