On July 20, 2016 at 20:58, jbhelicon said...
Go to Harmony or URC as a better alternative. That's what I’m going to do.
URC is the same and if you choose the wrong URC dealer, the result will be the same. If you want DIY then Harmony is your choice and it's a POS.
Have you looked for a different RTi dealer in your area? RTi makes great equipment.
That being said, if a customer contacts the manufacturer because of issues with the remote and the dealer won't help, they should step up. It seems like they've forgot who their "real" customers are, the end user, not the dealer.
