Your reply got me thinking that it might be the windows version. After a little research I found that many programs were written assuming you were running them as administrator. If you right click on the .exe you can run it as an administrator. That fixed the updating issue!

However, I still can't connect my remote to my laptop. It still says my remote isn't connected. I've tried a couple different cables and both computers so there is either a problem with the USB port on my remote, or there is something about win 8 and win 10 that is blocking the remote from being recognized.

Anyone have any thoughts on that?